Useless

These private "specialist" mail couriers are awful.

I hate having to arrange to be in to recieve something at their convenience, it's worse than workmen or furniture delivery! What was wrong with sending it Royal Mail and picking it up from a depot or Post Office?

I like the fact I live five minutes from the depot and work 50m from a Post Office.

Their window for delivery is "8pm-6am" and you can only rearrange by accessing a (broken) website. Then, when you have clicked ok, they send you an email telling you that actually what you have requested is not realistic and they tell you they are going to delivery it at some other (random) time at some other (random) address.

The reference card I have doesn't say what the item is so I don't know if I need some transport to carry it. The handwriting on it is so illegible that discerning the vital refernce number (an alphanumeric string more akin to an encrpted 4 dimensional planetary co-ordinate) is unreadable, so I have to guess when I enter it into the website. I'll probably end up getting a delivery of polish potatoes instead of my item.

In fact some hint of what said item really is would allow me to gauge whether to have them throw it away instead of being arsed to sort out redelivery.

And - last straw - who doesn't deliver on a Saturday in London? Bah!